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Cancer Specialists > Patient Information

Patient Information

When you register as a Cancer Specialists patient, you provide consent for our staff to access and use your personal information, for us to provide you with The Best Care.

Access to patient information is limited to authorised staff.  If we need to use your information for other purposes such as research, we will seek additional consent from you to do so.

Our main purpose for the collection, use, holding and sharing of your personal information is to manage your health.  We will also use it for directly related business activities such as Medicare and Private Health Fund claims.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing, social media or other services directly, without your verbal and written consent.

What Information is contained in your Patient Health Record?

We retain electronic health records on our secure server.  Our patient health records include information about patients such as:

  • Name, Date of Birth, Address (physical and postal), contact numbers, email address and your nominated next of kin details, employment and marital status.
  • Medical information including history, medications, allergies, adverse events, social history, family history and risk factors
  • Medicare and Private Health Fund numbers (for claiming)
  • Other healthcare providers involved in your care
Anonymity and pseudonymity

You have the right to deal with us anonymously or under a pseudonym, unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our staff will collect your personal and demographic information during your registration and subsequent visits, or if you contact the practice via email or telephone.  Personal information may also be collected from other sources.  This may include information from:

  • Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health, pathology and diagnostic services
  • Your health fund, Medicare or Department of Veteran’s Affairs (as necessary)
  • Your next of kin, guardian or responsible person
  • If unsolicited personal information is received from any other source, it will be reviewed by our Privacy Officer and destroyed within the scope of the APP requirements.
How do we store and protect your personal information?

Your personal information stored at our practice in electronic records and limited paper records.

Our practice stores all personal information securely. Our electronic records are protected information systems utilizing regularly changed passwords and up to date Firewalls and Virus Protection. All paper records are stored in staff restricted areas. All our staff and contractors are bound to confidentiality agreements.

How can you access and correct your personal information at our practice?

You have the right to access and correct your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing to the Doctor and our practice will respond within 30 days. A small fee may be applicable, depending on the nature of the request, to cover printing or administrative costs.

Fee for a patient to see their file with their doctor is based on the time the doctor is required.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date.

You may also request that we correct or update your information, and you should make such requests in writing to

info@cancerspecialists.com.au or by post to Level 1, 84 Bridge Road Richmond.

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing, addressed to the Practice Manager to

info@cancerspecialists.com.au or by post to Level 1, 84 Bridge Road Richmond.

We will then attempt to resolve it in accordance with our resolution procedure, the Privacy Act 1988 and the office of the Australian Information Commissioner.

 

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Contact

CONTACT DETAILS

Phone (03) 9421 6425
Fax (03) 9421 6372
Email info@cancerspecialists.com.au
Post 1/84 Bridge Rd, Richmond VIC 3121

Richmond Practice
Level 1, 84 Bridge Rd,
Richmond VIC 3121

North Melbourne Practice
Ground Level, 23 Oxford St,
North Melbourne VIC 3051

Richmond

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North Melbourne

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RICHMOND

Public Transport

Public transport is easily accessible as we are right on the 48 and 75 tram lines. The stop is 15 – Epworth Hospital/Bridge Road. The closest train stations are West Richmond and Richmond, we are only a short walk from either station.

Parking

Parking is also available (subject to availability) at the rear of the building. This can be accessed via Verity Street from Bridge Road. There is free 2 hour parking in the surrounding back streets of Rotherwood Street and Sherwood Street. Bridge Road parking is available at a cost, please pay attention to the Clearway times.

NORTH MELBOURNE

Public Transport

Tram No 58 (North Coburg)
Tram No 59 (West Coburg)
Bus No 401,  (Airport West)

For more Public Transport information, please contact Public Transport Victoria on 1800 800 007 or visit www.ptv.vic.gov.au

Parking

We do not have parking on site, however, there is some street parking available on Courtney Street, between Wreckyn Street and Bedford Street. Metered street parking is available on Wreckyn Street and Blackwood Street. Alternatively, you can try parking at any of the nearby hospitals.


 

AFTER HOURS CARE

For urgent after hours care our affiliated specialists can be contacted on (03) 9421 6425 via the Cancer Specialists personalised after hours phone service. For all emergency care Epworth Richmond Emergency Department is open 24 hours.

PUBLIC TRANSPORT

For information on public transport visit
Public Transport Victoria.

APPOINTMENTS

All appointments can be arranged by calling (03) 9421 6425, Monday to Friday (except Public Holidays) between 9:00am to 5:30pm or by email.

TO CANCEL AN APPOINTMENT

Please call on (03) 9421 6425 during office hours and let us know at least 24 hours in advance so we can give that time to another patient.

We understand that your time is valuable, and we make every effort to run on time; however, emergencies occur that cause schedule delays. We apologise in advance if we keep you waiting.

When you come to your appointment remember to bring the following:

  • Medicare or DVA (veteran affairs) card
  • A referral from your General Practitioner or specialist
  • All pertinent x-ray scans, reports and test results from your General Practitioner or referring physician
  • A list of all medications that you are currently taking
  • A list of any known drug allergies and the symptoms you may have from taking these medicines
  • If you have had surgery elsewhere, please bring a copy of your operation report
Patients requiring surgery, chemotherapy, radiotherapy or other interventions may be managed in the following locations:


EPWORTH HEALTHCARE – RICHMOND

89 Bridge Road, Richmond VIC 3121
Phone (03) 9426 6666
Fax (03) 9427 0353
www.epworth.org.au


EPWORTH HEALTHCARE – FREEMASONS

166 Clarendon Street, East Melbourne VIC 3002
Phone (03) 9483 3833
Fax (03) 9419 6018
www.epworth.org.au


EPWORTH HEALTHCARE – EPWORTH FREEMASONS DAY PROCEDURE UNIT

320 Victoria Parade, East Melbourne VIC 3002
Phone (03) 9418 8178
Fax (03) 9418 8108
www.epworth.org.au


ST VINCENTS PRIVATE HOSPITAL – EAST MELBOURNE

159 Grey Street, East Melbourne VIC 3002
Phone (03) 9928 6555
Fax (03) 9928 6444
www.svpm.com.au


ROYAL MELBOURNE HOSPITAL

Grattan Street, Parkville VIC 3052
Phone (03) 9342 7000
Fax (03) 9342 7802
www.rmh.mh.org.au


PETER MACCALLUM CANCER CENTRE

305 Grattan Street, Melbourne VIC 3000
Phone (03) 9656 1111
Fax (03) 9656 1400
www.petermac.org

Our Cancer Specialists are co-located with the state-of-the-art Bridge Road Imaging centre in Richmond, offering unparalleled and convenient access to all imaging modalities including CT, MRI, ultrasound and PET/CT.


LUMUS IMAGING

www.bridgeroadimaging.com.au


TISSUPATH

www.tissupath.com.au


ANATPATH

www.anatpath.com.au


MELBOURNE PATHOLOGY

www.mps.com.au


DOREVITCH PATHOLOGY

www.dorevitch.com.au


MIA VICTORIA

www.miavictoria.com.au


MDI RADIOLOGY

www.mdi.net.au


HEALTHSCOPE PATHOLOGY

www.healthscopepathology.com.au

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